Despite all the checks and updates, a problem can sometimes arise with a specific part of the website or online store. In rare cases, it may stop working altogether. This can have a variety of causes.
Fortunately, these kinds of problems are easily resolved; we've never had a problem. So: Don't panic, just contact us, and we'll get started.
Help questions (non-urgent)
You can report minor outages via helpdesk@mediaversa.nl , and we'll handle them during office hours. You can also call us during office hours. Are you experiencing a more serious outage that needs to be resolved as quickly as possible? We'll get to work right away, even outside office hours. You can email us at urgent@mediaversa.nl.
Only in the event of very serious disruptions, such as when the website or online store is down, should you call our emergency number. Incorrect use of this emergency number will always incur a charge: 200% of the hourly rate for the hours worked, with a minimum of €100.
Practical support
We've posted several manuals and tutorials below for common problems and questions. This way, we can assist you outside of office hours and offer a solution without you having to contact us directly. We ask that you first see if you can solve your problem this way. If you can't find the solution, we're happy to assist you through one of the channels listed above.
